Privacy Policy

Flair Strainers & Filters ("Flair", "we", "us", "our") operates this website. This policy explains what information we collect when you use the site, how it is used, and the choices available to you. It applies to this website only and not to any offline enquiry made by telephone or in person.

1. Information we collect

We collect information in two ways:

• Information you provide. When you submit an enquiry or quotation request, we collect the details supplied in the form — ordinarily your name, company, phone number, email address and message content, including any line size, flow rate, fluid or specification data you choose to share.
• Information collected automatically. Like most websites, we use basic analytics to understand how the site is used — this ordinarily includes IP address, browser type, device type, pages visited and time spent on the site, collected through cookies or similar technologies.

2. How we use your information

Information you submit through an enquiry or quotation form is used to:

• Respond to your enquiry and prepare a technical or commercial offer;
• Maintain a record of correspondence for order processing and after sales support;
• Where you have not objected, to follow up on an open enquiry or share information about equipment relevant to what you asked about.

Automatically collected analytics data is used in aggregate to understand site usage and is not used to identify you individually.

3. Cookies

This site uses a limited number of cookies required for the site to function correctly, and basic analytics cookies to measure traffic. It does not use cookies for advertising or third party tracking. You can disable cookies through your browser settings; doing so may affect how parts of the site function.

4. Sharing of information

We do not sell or rent your information. Information you submit is accessible to Flair personnel involved in responding to your enquiry, and to service providers who support our website and email systems on our behalf, under an obligation to keep it confidential. We may disclose information where required by law or to protect our legal rights.

5. Data retention

Enquiry and correspondence records are retained for as long as needed to respond to your enquiry and for a reasonable period afterward for our business records, or as required by applicable law.

6. Data security

We take reasonable technical and organisational measures to protect the information you submit against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your choices

You may ask us to correct, update or delete the personal information you have submitted by writing to the address below. We will action reasonable requests within a reasonable time.

8. Third party links

This site may link to third party sites, including WhatsApp and mapping services. We are not responsible for the privacy practices of sites we do not operate.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact us

Questions about this policy, or requests relating to your information, can be sent to sales@flair.in or in writing to Flair Strainers & Filters, India.